Privacy Policy
Kosmic Energy operates the website kosmicenergy.in. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable laws.
1. What Data We Collect
We may collect and process the following personal information when you use our website or services:
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Identity Data: Name, birth details, gender, etc.
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Contact Data: Email address, phone number, physical address.
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Usage Data: Information about how you use our website and services.
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Technical Data: IP address, browser type, device information, cookies, and similar technologies.
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Payment Data: If you purchase services, we may collect necessary payment data in compliance with secure standards (no payment information is stored unless strictly necessary, and all transactions are secured).
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Communications Data: Information from emails, feedback, or other communications with us.
2. How We Use Your Personal Data
We use your personal data for the following purposes:
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To respond to inquiries and provide our astrology, Vastu, and healing services.
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To process consultations, payments, and deliver personalized reports or remedies.
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To manage orders and user accounts.
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To improve website functionality and customer service.
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To send important information, service updates, and marketing communications (you may opt out at any time).
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To comply with legal obligations and respond to lawful requests by public authorities.
3. Legal Basis for Processing Data (GDPR)
We process your personal data only when:
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You have given consent for specific purposes.
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It is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.
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It is required to comply with legal obligations.
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It is in our legitimate interest, such as improving our services, provided your rights do not override these interests.
4. Data Storage and Security
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Your personal data will be stored securely on our servers within India (or in GDPR-compliant data centers if outside the EU/EEA).
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We implement robust physical, electronic, and administrative safeguards to protect your information.
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Access is restricted to authorized personnel only.
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Data is retained only as long as necessary for the purposes stated or as required by law.
5. Sharing and Disclosure of Data
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We do not sell, rent, or exchange your personal data with third parties for marketing purposes.
We may disclose your data:
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To trusted service providers (e.g. payment processors, IT support) who process data on our behalf, under confidentiality agreements.
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As required by law or to legal authorities upon valid request.
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To protect our rights, property, or safety, or the rights, property, or safety of others.
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6. Your Data Protection Rights
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Under GDPR and relevant laws, you have the right to:
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Access: Request a copy of your personal data.
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Rectification: Request correction of any inaccurate or incomplete information.
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Erasure (“Right to be Forgotten”): Request deletion of your personal data, where applicable.
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Restriction: Request limitation on how we process your data.
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Objection: Object to our processing of your data for specific purposes, including direct marketing.
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Data Portability: Request transfer of your data to another service provider.
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Withdraw Consent: Withdraw any consent at any time, without affecting the lawfulness of previous processing.
To exercise any of these rights, please contact us at: kosmicenergy58@gmail.com
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7. Cookies & Tracking Technologies
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Our website uses cookies and similar technologies to enhance user experience, analyze usage, and improve our services. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.
8. International Data Transfers
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If your personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your information.
9. Children’s Privacy
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Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.
10. Third-Party Links
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Our website may link to other sites. We do not control and are not responsible for the privacy practices of such third-party sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
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We may update this policy periodically. Any changes will be posted on this page with an updated effective date. Please review this policy regularly.
No Refund Policy
This no refund policy applies to all services, consultations, courses, reports, gemstone or Rudraksha recommendations, and other products offered by Kosmic Energy through kosmicenergy.in.
Policy Statement
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All purchases are final: Once payment is made and the consultation, product, report, or service has been delivered, no refunds will be provided under any circumstances.
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Non-transferable: Payments made for one service or product cannot be transferred or adjusted against another service or product.
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No partial refunds: If you discontinue or do not fully utilize a booked service, no partial or prorated refunds will be issued.
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Digital/Consultation Services: Since all consultations, reports, and digital services are personalized and time-bound, they are non-refundable once delivered or the session has commenced.
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Physical Products: All gemstones, Rudrakshas, and spiritual items provided by Kosmic Energy are thoroughly checked and authenticated before delivery. Returns or refunds are not accepted except in the case of transit damage, which must be reported within 24 hours of receipt, and only if substantiated with proof.
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Change of Mind: Refunds are not offered for change of mind or dissatisfaction with outcomes, as astrological and spiritual services are guidance-based and results may vary for each individual.
Terms and Conditions
Welcome to Kosmic Energy and the website kosmicenergy.in. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions . Please read them carefully before using our website or booking any service.
1. Acceptance of Terms
By using or accessing any part of our website or services, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.
2. Services Offered
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Kosmic Energy provides astrology, Kundli analysis, Vastu consultation, gemstone and Rudraksha recommendations, remedies, Jyotish classes, and related spiritual consultation.
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All services are provided based on the information supplied by the user. Services are for guidance, self-development, and personal growth only.
3. Eligibility and Accurate Information
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Users must be at least 18 years old to use our services.
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You agree that all details you provide (personal, contact, birth data, etc.) are accurate and up to date. Inaccurate information may affect the quality of your consultation and absolve Kosmic Energy of responsibility for resulting outcomes.
4. Nature and Limitations of Advice
- Our consultations are intended for informational and spiritual purposes only and do not replace professional advice (medical, legal, financial, or psychological).
- Always seek the advice of qualified professionals for medical or legal matters. Do not disregard professional guidance because of information received from Kosmic Energy.
- We make no guarantees regarding the outcomes of our services.
5. Booking and Cancellations
- Services can be booked via our website, email, or WhatsApp.
- Payment terms, session durations, and cancellation/refund policies (if applicable) will be communicated at the time of booking. No refunds will be offered for services once consultations or reports are delivered.
6. Intellectual Property
- All content on kosmicenergy.in, including text, images, design, graphics, classes, and reports, is the exclusive property of Kosmic Energy or its content suppliers and is protected by intellectual property laws.
- No part of the website or its contents may be copied, reproduced, distributed, published, or used for commercial purposes without written permission.
7. User Conduct
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You agree NOT to:
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Use the website or services for unlawful purposes or in violation of any applicable laws.
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Post, transmit, or share any abusive, offensive, defamatory, or otherwise objectionable content.
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Attempt to gain unauthorized access to the website, its systems, or data.
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Misrepresent your identity or the origin of any information provided.
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8. Confidentiality and Data Protection
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All client information, charts, and consultation details are treated as confidential, and handled according to our Privacy Policy and applicable data protection laws.
9. Third-Party Links
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Our website may contain links to external sites. We are not responsible for the content or privacy practices of linked websites.
10. Limitation of Liability
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Kosmic Energy, its owners, and associates will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our services or website, or any advice received through our services.
11. Modifications to Terms
- We reserve the right to update, modify, or change these Terms at any time. Any changes will be posted on this page with a revised date. By continuing to use the website, you agree to the revised Terms.
12. Governing Law and Jurisdiction
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These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts at Gwalior, Madhya Pradesh, India.